At Reza Studio we believe you might not get the choice of rug right the first time round, so we offer a no questions (we only ask you how we could have improved selecting your rug more easily) asked 30 day return policy. If you don’t think it’s quite right for you, just return the item (undamaged and in its original condition) and we’ll provide a full refund. We’ll even pay for return shipping!
Our Try it At Home returns service is designed for customers to try one rug at a time. It is not intended for customers to purchase more than one rug with plans to select one and return the others. Have you found several you can’t decide between? Pick the one you love most and start with that! Or have one of our friendly stylists help you choose. Don’t worry, if it’s not perfect you can return and choose another.
** Items not eligible for a change of mind returns: made to order rugs, custom size orders, or underlays. Orders of 3 or more items of any size or style, only a single item from the order are eligible for return. Orders of 2 or more of the same SKU (same style & same size), only a single item of the same SKU is eligible for return.
You may also return your rug if it’s faulty for a full refund, exchange, or credit within 30 days of purchase. We will pay for return shipping.
Faulty items must be returned in original condition, and undamaged in order to be eligible for a refund.
How to Return Your Rug
Send us an email at email@example.com or contact us via the contact form in contact us page.